Effective date: 29 May 2026 · Last updated: 29 May 2026
snowglo (ABN [TBC]) ("snowglo", "we", "us", "our") respects your privacy and is committed to protecting personal information collected through our website, platform, and services.
This Privacy Policy explains what personal information we collect, how we use it, who we share it with, how we protect it, and the rights you have in relation to it. It is intended to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or services, you acknowledge that you have read and understood this Policy.
Note for clients: Our handling of your business data (including data ingested from your Xero, inventory, and spreadsheet sources) is governed by both this Policy and the Client Service Agreement signed between you and snowglo. Where the two documents conflict in respect of client business data, the Client Service Agreement prevails.
Once a client authorises snowglo to connect to their business systems (Xero, Unleashed, Shopify, Google Sheets, and similar), we ingest data necessary to deliver the service, including:
This data is the client's data. To the extent it contains personal information about the client's own customers, suppliers, or employees, snowglo processes it on behalf of the client and in accordance with the Client Service Agreement.
snowglo does not seek and does not require sensitive information (as defined in the Privacy Act) to deliver its services. If you choose to provide it, you do so at your own discretion and we will handle it in accordance with APP 3.
Where the Privacy Act applies, we collect and use personal information because:
snowglo does not sell personal information.
We share information only in the following circumstances:
We engage a small number of carefully selected providers to deliver snowglo. Each is bound by contract to handle data only on our instructions and to apply equivalent protections to those we apply ourselves.
| Provider | Purpose | Location of processing |
|---|---|---|
| Google Cloud Platform (Cloud Run, Secret Manager) | Application hosting and compute | Australia (Sydney region) |
| Supabase (managed PostgreSQL) | Data warehousing per client | Australia (Sydney region) |
| Anthropic (Claude API) | AI analyst — natural-language queries over client data | United States |
| Stripe and/or GoCardless | Billing and payments | Australia / United States / United Kingdom (per processor) |
| Google Analytics (or equivalent) | Aggregated website analytics | United States |
A current list of sub-processors is available on request from privacy@snowglo.au.
Data within a client tenant is visible to other users in that same tenant according to the access permissions the client configures.
We may disclose information where required by law — for example, in response to a valid court order, subpoena, or lawful request from an Australian regulator or law enforcement agency.
In the event of a sale, merger, restructure, or acquisition of snowglo, information may be transferred to the successor entity. We will notify clients in advance where this is reasonably practicable.
snowglo uses Anthropic's Claude API to generate answers in response to client queries. Where a client query requires it, relevant client data (or relevant subsets, including schema, sample rows, or aggregated results) is sent to Anthropic for processing.
We have configured this integration so that:
If you would like a copy of Anthropic's terms or Data Processing Addendum, contact privacy@snowglo.au.
No system can be guaranteed 100% secure. If we become aware of an eligible data breach as defined under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.
| Category | Retention |
|---|---|
| Active client data (including connected-source data) | For the term of the Client Service Agreement plus 90 days |
| Terminated client data | Deleted within 90 days of termination, except where retention is required by law or to resolve a dispute |
| Authorised user account records | For the life of the account plus 90 days |
| Billing and tax records | 7 years (as required by the Income Tax Assessment Act and related tax law) |
| Website analytics | Up to 25 months (the Google Analytics default), in aggregated form |
| Marketing contact lists | Until you opt out, after which we retain a suppression record only |
| Backups | Encrypted backups are retained for up to 35 days for disaster-recovery purposes; deletion requests are honoured in production immediately and propagate as backups roll over |
Where personal information is no longer required and we are not legally obliged to retain it, we delete or de-identify it.
Some of our service providers are based outside Australia (see section 5.1). When personal information is transferred overseas:
By using snowglo, you acknowledge that this overseas processing may occur. If you require Australian-only processing for regulatory reasons, contact us — for some workloads this is feasible.
Under Australian privacy law, you have the right to:
To exercise any of these rights, contact privacy@snowglo.au. We will respond within a reasonable period — generally within 30 days — and will verify your identity before acting on a request.
If you are an end-user whose personal information appears in a snowglo client's data (for example, you are a customer of one of our clients), please direct access and deletion requests to that client in the first instance. We will assist the client as their processor.
We use a minimal set of cookies and similar technologies:
We do not use:
You can disable non-essential cookies through your browser settings. Doing so will not affect your ability to use the snowglo platform.
snowglo is a business product and is not directed to children. We do not knowingly collect personal information from anyone under the age of 16. If you believe we have inadvertently done so, contact us and we will delete it.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this Policy reflects the most recent revision.
Continued use of the service after a change takes effect constitutes acceptance of the updated Policy.
Questions, requests, or complaints about this Privacy Policy or our handling of personal information:
snowglo
Email: privacy@snowglo.au
General enquiries: hello@snowglo.au
Website: snowglo.au
ABN: [TBC]
Registered address: [TBC]
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.